Managed IT Support

Managed IT Support

Managed IT support is essential for businesses to ensure their technology infrastructure's smooth and secure operation. With the increasing reliance on digital tools and systems, having a dedicated IT support company to manage and maintain these assets becomes crucial.

What's included in our standard package

Our Managed IT support packages provide proactive monitoring, regular maintenance, and timely updates to prevent technical issues and minimise downtime. Additionally, robust cybersecurity measures are imperative with the rise in cyber threats.

Unlimited IT Support

Unlimited remote and on-site IT support, available Monday to Friday from 8am to 5pm. Our expert team is ready to assist with any technical issues, helping to keep your business running smoothly.

Client Portal

A secure online portal that allows clients to raise support tickets, log new starter requests, and track the progress of existing cases, all in one convenient place.

Remote Monitoring and Management (RRM)

We continuously monitor your IT systems to detect and resolve issues before they become problems. This proactive approach helps reduce downtime and improve system performance.

Patch Management & 3rd Party Patch Management

We ensure your software and systems stay up to date with the latest patches and updates – including third-party apps – to protect against vulnerabilities and security risks.

Endpoint Detection & Response

Advanced protection for laptops, desktops, and servers that detects suspicious activity and responds to threats in real time. EDR helps prevent, investigate, and contain cyber attacks quickly.

Managed Anti-Virus

Our managed anti-virus service keeps your systems protected with up-to-date threat detection, regular scans, and expert monitoring — all handled for you, with no manual updates needed.

Comprehensive security solutions

Managed IT services offer comprehensive security solutions, including threat detection, vulnerability assessments, and data protection, safeguarding sensitive information from cyber-attacks. By outsourcing IT support to Invictus Group, you can focus on your core business operations while ensuring your technology is reliable, efficient, and secure.

Cyber Extra Package

The Cyber Extra Package includes everything in our standard IT support package, plus added protection to strengthen your cybersecurity. It comes with Managed Detection & Response, a Managed Firewall, and yearly support for Cyber Essentials Certification, giving your business even greater peace of mind.

Managed Detection & Response

Benefit from 24/7 protection via our Security Operations Centre (SOC), which continuously monitors your systems for threats. This service includes real-time threat detection, rapid incident response, and expert analysis to keep your business secure at all times.

Managed Firewall

Our managed firewall service provides an essential layer of defence for your network. We configure, monitor, and maintain your firewall to block unauthorised access, enforce policies, and ensure your perimeter security remains strong and up to date.

Cyber Essentials Certification Yearly Certification

We support you through the Cyber Essentials certification process annually, helping you meet government-backed standards for cybersecurity. This service includes audit preparation, guidance on compliance, and submission management for peace of mind and proven credentials.

Services to support your business

We offer a wide range of IT services such as cloud storage, managed backups and disaster recovery should your business require it.

IT Solutions

A combination of technology and expertise allows us to build a tailored telecoms system around you and your customers' needs.

Telecoms

We will help you understand your cyber risk exposure, potential breaches and vulnerabilities, while quickly detecting and responding to threats.

Cyber Security

As specialist commercial energy providers, we are trusted to provide great rates and expert support to businesses across the East Midlands.

Energy